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Title
Text copied to clipboard!Inflight Services Supervisor
Description
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We are looking for an experienced and dedicated Inflight Services Supervisor to join our team. The ideal candidate will be responsible for overseeing the quality and efficiency of inflight services provided to passengers. This role requires a strong leader who can manage a team of flight attendants, ensure compliance with safety regulations, and maintain high standards of customer service. The Inflight Services Supervisor will work closely with other departments to ensure seamless operations and address any issues that may arise during flights. This position demands excellent communication skills, attention to detail, and the ability to handle stressful situations with professionalism. The successful candidate will have a background in aviation or hospitality, with a proven track record of managing teams and delivering exceptional service. Key responsibilities include training and mentoring flight attendants, conducting performance evaluations, and implementing service improvements. The Inflight Services Supervisor will also be responsible for handling passenger complaints, coordinating with ground staff, and ensuring that all safety protocols are followed. This is a dynamic and challenging role that offers the opportunity to make a significant impact on the passenger experience. If you are passionate about aviation and have the skills to lead a team to success, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Oversee the performance of flight attendants and inflight services.
- Ensure compliance with safety regulations and protocols.
- Conduct regular training sessions for flight attendants.
- Handle passenger complaints and resolve issues promptly.
- Coordinate with ground staff for seamless operations.
- Conduct performance evaluations and provide feedback.
- Implement service improvements based on passenger feedback.
- Monitor inventory of inflight supplies and equipment.
- Ensure high standards of customer service are maintained.
- Prepare and submit reports on inflight operations.
- Assist in the development of inflight service policies.
- Manage scheduling and rostering of flight attendants.
- Ensure proper documentation and record-keeping.
- Address any operational issues that arise during flights.
- Collaborate with other departments to enhance service quality.
Requirements
Text copied to clipboard!- Bachelor's degree in Aviation, Hospitality, or related field.
- Minimum of 5 years of experience in inflight services or aviation.
- Proven leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations with professionalism.
- Knowledge of safety regulations and protocols.
- Attention to detail and organizational skills.
- Customer service-oriented mindset.
- Proficiency in Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Experience in training and mentoring staff.
- Strong analytical and reporting skills.
- Ability to travel as required.
- Fluency in multiple languages is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing a team of flight attendants?
- How do you ensure compliance with safety regulations during flights?
- What strategies do you use to handle passenger complaints?
- Can you provide an example of a time when you implemented a service improvement?
- How do you manage scheduling and rostering for flight attendants?
- What steps do you take to ensure high standards of customer service?
- How do you handle stressful situations that arise during flights?
- Can you describe your experience with training and mentoring staff?
- What methods do you use to monitor and evaluate inflight services?
- How do you coordinate with ground staff to ensure seamless operations?